Removals Chelsea Terms and Conditions of Service

These Terms and Conditions set out the basis on which Removals Chelsea provides removals, packing, storage coordination and associated services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 We, us, our means Removals Chelsea, the removal service provider.

1.2 You, your means the customer or person who makes the booking or on whose behalf the booking is made.

1.3 Services means any removal, packing, loading, transport, unloading, delivery, waste removal coordination, or related services provided by us.

1.4 Goods means the items and belongings which are the subject of the services.

1.5 Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

2.1 We provide domestic and commercial removal services, including local moving within the area we serve, as well as moves to and from other parts of the United Kingdom.

2.2 Our services may include packing, unpacking, disassembly and reassembly of basic furniture, and coordination of storage or waste transfer services where specifically agreed.

2.3 Any service not expressly included in our written quotation or confirmation will be deemed an additional service and may incur further charges if requested.

3. Booking Process

3.1 You may request a quotation by providing details of your move, including addresses, access conditions, size of property, inventory of goods, and preferred dates.

3.2 All quotations are based on the information you supply. You must ensure that all information is accurate and complete. If the information is incomplete or inaccurate, we reserve the right to amend the quotation or apply additional charges.

3.3 A booking is only confirmed when you have accepted our quotation and we have issued a written confirmation of your booking. Verbal quotations or provisional dates do not constitute a confirmed booking.

3.4 We reserve the right to decline a booking at our discretion, including where access is unsafe, the goods are unsuitable to move using our standard equipment, or where we are unable to comply with legal or regulatory requirements.

4. Access, Parking and Your Responsibilities

4.1 You are responsible for ensuring suitable access to both collection and delivery addresses. This includes arranging any necessary parking permissions, permits, or suspensions in good time.

4.2 You must inform us in advance of any restrictions that may affect our ability to carry out the services, including narrow roads, height restrictions, limited access, internal stairs, lifts, or time-limited entry arrangements.

4.3 Any delay, waiting time, or additional work arising from inadequate access or parking will be chargeable in accordance with our current rates.

4.4 You must be present, or have a responsible representative present, at both the collection and delivery locations to provide access, directions, and instructions. If no one is present, we may refuse to proceed and you may be liable for cancellation or waiting charges.

5. Your Obligations Regarding Goods

5.1 You warrant that you are the owner of the goods or have full authority from the owner to enter into this Contract for the services.

5.2 You must remove and separately transport any items of high value, including jewellery, important documents, money, precious metals, or items of sentimental value. We will not be liable for loss or damage to such items unless we have expressly agreed in writing to handle them.

5.3 You must ensure that goods are adequately packed and prepared for transport, unless you have booked our packing service. Fragile items must be clearly identified and suitably protected.

5.4 You must not include in the goods any items that are hazardous, illegal, explosive, toxic, perishable, or otherwise unsuitable for transport, including gas cylinders, flammable liquids, paints, aerosols, or illegal substances. We reserve the right to refuse to handle such items.

6. Quotations and Pricing

6.1 Unless otherwise stated, our quotations are based on:

a) the information provided by you at the time of enquiry;

b) standard access at both addresses;

c) the work being carried out during normal working hours; and

d) no significant changes to the volume or nature of the goods to be moved.

6.2 We may adjust our charges if:

a) the move involves additional goods not included in the original quotation;

b) there are delays or waiting times beyond our control;

c) access is more difficult than stated, requiring additional labour or equipment; or

d) our services are required outside normal working hours at your request.

6.3 Quotations do not include insurance, customs duties, storage charges, or charges for disposal or cleaning, unless explicitly stated.

7. Payments and Deposits

7.1 We may require a deposit or full payment in advance to secure your booking. The amount and due date will be specified in your quotation or confirmation.

7.2 Unless otherwise agreed in writing, all balances are payable no later than the last working day before the move date. We may refuse to start or continue the services if full payment has not been received.

7.3 We accept payment by methods notified to you at the time of booking. All payments must be made in pounds sterling.

7.4 If payment is not made when due, we may charge interest on the overdue amount at the statutory rate until payment is received in full, and we may withhold delivery of goods until cleared funds are received.

8. Cancellations and Postponements

8.1 If you wish to cancel or postpone your booking, you must notify us as soon as possible. The following charges may apply based on when you notify us:

a) More than 7 days before the move date: no cancellation fee, and any deposit may be refunded or transferred, subject to our discretion;

b) Between 3 and 7 days before the move date: a cancellation fee of up to 50 percent of the total quoted price;

c) Less than 3 days before the move date, or on the move date: a cancellation fee of up to 100 percent of the total quoted price.

8.2 If we are unable to carry out the services on the agreed date due to circumstances beyond our reasonable control, including severe weather, accidents, road closures, or other events amounting to force majeure, we will attempt to reschedule with you. We will not be liable for any consequential loss arising from such delays or cancellations.

9. Our Right to Suspend or Terminate

9.1 We may suspend or terminate the Contract without liability to you if:

a) you fail to pay any sum when due;

b) you commit a serious breach of these Terms and Conditions;

c) it becomes apparent that the information provided by you was materially inaccurate or misleading; or

d) continuing the services would, in our reasonable opinion, pose a risk to our staff, property, or the public.

10. Liability for Loss or Damage

10.1 We will take reasonable care in handling, loading, transporting, and unloading your goods. Our liability for loss or damage to goods, property, or premises is limited as set out in this section.

10.2 Our total liability for loss of or damage to goods arising from our negligence or breach of contract shall not exceed a reasonable replacement value of the affected items, subject to any monetary cap indicated in our quotation or confirmation.

10.3 We will not be liable for:

a) damage to goods packed by you, unless clearly caused by our negligence;

b) pre-existing damage, wear and tear, or defects in goods;

c) loss or damage arising from your failure to protect or prepare goods adequately;

d) damage to fragile items where we advised special packing and this was declined;

e) loss of data, software, or items of sentimental or intrinsic value that cannot be easily quantified.

10.4 We will not be liable for indirect or consequential losses, including loss of profit, loss of income, or loss of opportunity.

10.5 You must notify us in writing of any visible loss or damage as soon as reasonably practicable and in any event within 7 days of completion of the services. We may not be able to consider claims made outside this period.

11. Damage to Premises

11.1 We will make reasonable efforts to avoid damage to walls, floors, doors, and other fixtures when carrying out the services.

11.2 You must ensure that floors and surfaces are adequately protected if you have particular concerns. We are not liable for minor scuffs or marks that are consistent with careful removal work.

11.3 Any claim for damage to premises must be reported as soon as reasonably practicable and supported by evidence. Our liability will be limited to the reasonable cost of repair.

12. Waste and Environmental Regulations

12.1 We comply with applicable waste and environmental regulations when handling, transporting, or coordinating the disposal of unwanted items arising from removal services.

12.2 We are not a general waste collection service. Any removal and disposal of waste, including bulky items, must be specifically agreed and may incur additional charges.

12.3 We will only dispose of waste at authorised facilities or via licensed partners. We do not dump or abandon waste under any circumstances.

12.4 Certain items may be classed as hazardous or special waste and subject to additional requirements and charges. You are responsible for informing us in advance if you wish to dispose of such items so that we can advise whether we can lawfully handle them.

12.5 Where waste disposal services are provided, title to unwanted items transfers to us or our authorised partners for the purposes of lawful treatment, recycling, or disposal.

13. Insurance

13.1 We maintain appropriate insurance cover in relation to our operations. Details of cover and any applicable limits may be provided on request.

13.2 You are responsible for arranging any additional insurance you consider necessary for your goods, premises, or business interruption, particularly for high-value items or specialist equipment.

14. Complaints and Dispute Resolution

14.1 If you are dissatisfied with any aspect of our services, you should raise the matter with us as soon as possible so that we can seek to resolve it promptly.

14.2 We will investigate complaints in good faith and may ask you for supporting information or evidence. We aim to provide a considered response within a reasonable timeframe.

14.3 In the event that a dispute cannot be resolved informally, both parties agree to consider mediation or another form of alternative dispute resolution before commencing formal legal proceedings where appropriate.

15. Data Protection and Privacy

15.1 We will use your personal information only for the purposes of providing the services, managing your booking, taking payment, and, where appropriate, complying with legal obligations.

15.2 We will take reasonable steps to keep your personal information secure and will not share it with third parties except where necessary for service delivery, legal compliance, or with your consent.

16. Force Majeure

16.1 We will not be liable for any failure or delay in performing our obligations where such failure or delay results from events, circumstances, or causes beyond our reasonable control, including but not limited to extreme weather, accidents, road closures, strikes, or public emergencies.

16.2 In such circumstances, we will aim to resume or reschedule the services as soon as reasonably practicable.

17. Variation of Terms

17.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.

17.2 Any variation to these Terms and Conditions must be agreed in writing by us to be effective.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

19. Severability

19.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.

20. Entire Agreement

20.1 These Terms and Conditions, together with our quotation and booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any previous understanding, communications, or agreements, whether written or oral.

20.2 You acknowledge that you have not relied on any statement, promise, or representation made or given on behalf of us which is not set out in these Terms and Conditions or in the written quotation or confirmation.